Terms & Conditions

By accessing and using the Red marketplace website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

To use certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

Products are listed by various sellers on our marketplace. While we strive for accuracy:

• Prices are subject to change without notice
• Product images may vary from actual items
• Stock availability may change in real-time
• We reserve the right to correct pricing errors before order fulfillment

When you place an order:

• You are making an offer to purchase, which we may accept or decline
• Payment is processed upon order confirmation
• You warrant that payment information provided is valid
• Orders may be cancelled if fraud or unauthorized payment is suspected

Delivery times are estimates and may vary. We are not liable for delays caused by:

• Incorrect delivery information provided by you
• Customs delays for international orders
• Force majeure events
• Carrier delays beyond our control

Please refer to our Returns Policy for detailed information on returning products and obtaining refunds. In general:

• Returns must be initiated within 15 days of delivery
• Items must be in original condition with tags attached
• Certain categories are non-returnable
• Refunds are processed within 5-7 business days

All content on this website, including text, graphics, logos, and software, is the property of Red or its licensors and is protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Scrape or harvest data from our website

To the maximum extent permitted by law, Red shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products purchased through our marketplace.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

For questions about these Terms & Conditions, please contact us:

• Email: legal@red.com
• Phone: +971 4 222 2222
• Address: Business Bay, Churchill Towers, Dubai, UAE