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|Free shipping over AED 100United StatesUS
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Return Policy
You can return most items within 15 days of delivery for a full refund. Items must be in their original condition with all tags attached.
Eligible for Return
- Unused items with original packaging
- Items with all tags attached
- Items in resalable condition
- Items returned within 15 days
Not Eligible for Return
- Intimate apparel & swimwear
- Personalized or customized items
- Perishable goods
- Digital products
How to Return an Item
1
Initiate Return Request
Go to My Orders, select the item, and click "Return Item"
2
Select Reason
Choose the reason for your return and add any comments
3
Schedule Pickup or Drop-off
Choose home pickup or drop at a nearby location
4
Receive Your Refund
Refund will be processed within 5-7 business days
Refund Information
Once we receive your returned item, your refund will be processed within 5-7 business days.
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days |
| Red Wallet | Instant |
| Cash on Delivery | 7-10 business days (Bank Transfer) |
| PayPal | 3-5 business days |