Privacy Policy

We collect information you provide directly to us, such as:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Order history and preferences
• Communications with our customer support team

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Personalize your shopping experience
• Send promotional communications (with your consent)
• Improve our website and services
• Detect and prevent fraud

We do not sell your personal information. We may share your information with:

• Sellers on our marketplace to fulfill your orders
• Shipping carriers to deliver your packages
• Payment processors to complete transactions
• Service providers who assist our operations
• Law enforcement when required by law

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and assessments
• Limited access to personal data by employees

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability where applicable

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@red.com
• Phone: +971 4 222 2222
• Address: Business Bay, Churchill Towers, Dubai, UAE